If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organization.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
- From your computer, visit www.blackberry.com/update.
- Click Check for Updates.
- Connect your BlackBerry smartphone to your computer.
- Complete the instructions on the screen.