Delivery statuses for mobile content
When you send content to a
Chalk™ Pushcast™ Player user,
the
Chalk Pushcast Console keeps
track of whether the content was delivered to the
Chalk Pushcast Player on the
BlackBerry® device. If the
user did not receive the content in the
Chalk Pushcast Player, you
can view the status of the content in the
Chalk Pushcast Console to
determine why the content did not send correctly. There are several delivery
statuses that you can view in the Mobile Content Delivery Status Report.
|
Delivery status type
|
Description
|
|
Pending Delivery
|
The delivery queue received the content delivery request.
The content is in the queue until the
Chalk Pushcast connector retrieves it.
|
|
Pending Delivery — No Player
|
The
Chalk™ Pushcast™ Software
user did not install the
Chalk Pushcast Player on the
BlackBerry device or synchronize with
Chalk Pushcast Software after
the user installed the
Chalk Pushcast Player.
|
|
User Account Suspended
|
The
Chalk Pushcast Software
locked out the user and the delivery queue is holding the content until an
administrator activates the user account again.
|
|
User Account Deleted
|
The user account no longer exists in the
Chalk Pushcast Software. The
Chalk Pushcast Software
cannot send any outstanding requests that remain in the delivery queue for the
user account to the device.
|
|
Content Delivery Disabled
|
The
Chalk Pushcast Software
cannot send content to the device or store the content in the
Chalk Pushcast Player cache.
|
|
Delivery in Progress
|
The delivery queue sent the content to the
Chalk Pushcast connector. The delivery queue sends content to the Chalk Pushcast
connector before the
Chalk Pushcast Software user
receives the content on the device.
|
|
User Not Found
|
The
Chalk Pushcast Software tried
to send the content manifest to the device. The
BlackBerry® Enterprise Server
could not locate the user account. This delivery status can occur because an
invalid PIN or incorrect PIN is associated with the user account.
|
|
Authentication Failure
|
The
Chalk Pushcast Software tried
to retrieve a content manifest but the authentication request failed. An
authentication request can fail when an email address that is associated with a
BlackBerry device is not associated with a
user account in the
Chalk Pushcast Software.
|
|
Manifest Sent to Device
|
The
Chalk Pushcast Software sent
the content manifest to the
BlackBerry device.
|
|
Failed to Deliver Manifest
|
The device did not receive the content manifest. This might
occur because the
Chalk Pushcast Software could
not find a URL or could not send the content manifest in an email message.
|
|
Manifest Received by Player
|
The
Chalk Pushcast Player
received the content manifest request. The
Chalk Pushcast Player is
processing the digital assets in the content.
|
|
Delivered
|
The
Chalk Pushcast Player
received the content manifest and the
Chalk Pushcast Software sent
the content to the
Chalk Pushcast Player cache.
|
|
Partially Delivered
|
The
Chalk Pushcast Player
received the content manifest; however, the
Chalk Pushcast Software only
saved some of the content in the
Chalk Pushcast Player cache.
|
|
Failed to Deliver Content
|
An error occurred during the delivery of the content. The
content did not deliver to the
Chalk Pushcast Player or save
in the
Chalk Pushcast Player cache.
The user cannot view the content for the first time while the user is offline.
However, the user can view the content when the user connects the
BlackBerry device to a wireless network.
Communication errors between the
Chalk Pushcast Software and
the
BlackBerry Enterprise Server occurred or the
Chalk Pushcast Software
received an unrecognized response from the
BlackBerry Enterprise Server.
|
|
Enrollment Cancelled
|
The user unenrolled from the content before the content
delivery was complete.
|
|
Content Package Deleted
|
The
Chalk Pushcast Software
removed the content before the scheduled delivery time.
|
|
Delivery Cancelled
|
The content delivery method was turned off before the
delivery occurred. The user can view the content when the user connects the
BlackBerry device to a wireless network.
|
|
Partially Delivered — Bandwidth Quota Exceeded
|
The
Chalk Pushcast Player
received the content manifest; however, some of the content did not deliver to
the
Chalk Pushcast Player cache.
The user account reached the bandwidth quota before the
Chalk Pushcast Software could
deliver the content.
|
|
Failed to Deliver Content — Bandwidth Quota Exceeded
|
The
Chalk Pushcast Software could
not deliver the content to the
Chalk Pushcast Player or
store the content in the
Chalk Pushcast Player cache
because the user account reached the bandwidth quota.
|
|
Content Requests Blocked
|
The
Chalk Pushcast Software could
not deliver the content to the device because the user blocked content from the
content provider.
|
|
Delivery Suspended — Device Roaming
|
The
BlackBerry device received the content
manifest. However, the device cannot receive any digital assets because the
device is roaming, and you turned on the Roaming IT policy rule.
|
|
Delivering Pushcast
|
The
Chalk Pushcast Player
received the content manifest and the digital assets in the content are
downloading to the
Chalk Pushcast Player cache.
|
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