Known Issues

BlackBerry Device Software

A theme created with the BlackBerry® Theme Builder 5.0 or earlier does not appear on a device that is running BlackBerry 6. (KB 25016)

Impact: BlackBerry device users will not have the theme on the devices that are running BlackBerry 6.

Workaround: Import the existing theme into the BlackBerry Theme Builder 6.0 and export the theme, selecting 6.0 as the target. Vendors using the BlackBerry App World™ storefront should add a new release bundle for their themes targeting supported devices that migrate from BlackBerry® Device Software 5.0 to BlackBerry 6.

Fonts might appear larger on the BlackBerry device than what you specified for themes. In a theme for a BlackBerry® Bold™ 9700 smartphone with a BlackBerry 6 layout, the text on the Home screen banner, Application List banner, Incoming Call screen, and the Active Call screen might appear larger on the BlackBerry® Bold™ 9780 smartphone. The text on the Home screen might appear larger on a BlackBerry® Curve™ 8900 smartphone if you changed the text for the Font and Subentry to BBGlobal Sans in a theme with a Today layout. (DT 1188105)

Impact: Fonts might appear larger on the device than what you specified.

Workaround: None.

The changes you make to the calendar icon might not display on the device in a theme for a BlackBerry® Torch™ 9800 smartphone. (DT 1101555)

Impact: The default calendar icon displays on the device.

Workaround: After installing the theme on the device, the user must restart the device.

Installer

When you try to uninstall the BlackBerry® Theme Studio, a warning message displays indicating that some files cannot be deleted because an application is still using them. (DT 857191)

Impact: Some files are not deleted when you uninstall the BlackBerry Theme Studio.

Workaround: If you receive the warning message, restart your computer. After your computer starts up, uninstall the BlackBerry Theme Studio.

BlackBerry Theme Builder

In a theme for a BlackBerry Torch 9800 smartphone with a BlackBerry 6 layout, if you change the font for the Application List banner to BB Globals Sans, the text on the banner might appear larger on the device than on the preview area of the BlackBerry Theme Builder. (DT 1220390)

Impact: The text on the banner might appear larger on the device than what you want.

Workaround: None.

If you open a theme created in a beta version of Blackberry Theme Builder 6.0 in the current version of Blackberry Theme Builder 6.0 and you move the owner information text on the Lock screen, the text might not appear on the device in the location that you specified. (DT 1218982)

Impact: The owner information text on the device is not moved to the location that you specified.

Workaround: Create a new theme for a BlackBerry Torch 9800 smartphone with a BlackBerry 6 layout and import the previous theme into the new theme.

In a theme for a BlackBerry Bold 9700 smartphone with a Custom 6 layout, the Today and Zen slots you added might not appear on the device if you add an .svg file as the Home screen background. (DT 1216138)

Impact: The Today and Zen slots you added might not appear on the device.

Workaround: Convert path objects to images (rasterize) before exporting the .svg file from the BlackBerry Composer.

If you change the My Number font in a theme for a BlackBerry® Storm™ 9500 to a TrueType font, the My Number text and phone number might overlap on the BlackBerry® Storm2™ 9550 smartphone. (DT 1155150)

Impact: The My Number text and phone number might overlap on the BlackBerry Storm2 9550 smartphone.

Workaround: Avoid using TrueType fonts for the My Number font on the Active Call screen for the BlackBerry Storm2 9550 smartphone.

If you change the body font for a group box in a theme for a BlackBerry® Pearl™ 9100 smartphone, the font might appear as black on a black background in drop-down lists on the device. (DT 1107686)

Impact: The user might not not see the text in drop-down lists on the device.

Workaround: None.

If you change the font for lists in a theme for a BlackBerry Pearl 9100, the font might appear as black on a black background in spell check options, auto-complete dialog boxes, and browser bookmarks on the device. (DT 1107684)

Impact: The user might not not see the text in spell check options, auto-complete dialog boxes, and browser bookmarks on the BlackBerry device.

Workaround: None.

In a theme for a BlackBerry Bold 9700 smartphone with a BlackBerry 6 layout where you changed the text settings for the Home screen banner, Application List banner, Incoming Call screen, and the Active Call screen, the text size appears larger on those screens when the theme is exported to a BlackBerry® Bold™ 9780 smartphone. (DT 1098942)

Impact: The text might appear larger on the device than what you specified.

Workaround: None.

The background of the Home screen or the tray might have a rippled effect on the device if you use a semi-transparent color as the background for the Home screen or the tray in the theme. (DT 1062445)

Impact: The background of the Home screen or the tray might appear rippled.

Workaround: Avoid using a semi-transparent background color on the background of the Home screen and the tray.

In a theme for a BlackBerry Torch 9800 smartphone, the title highlight for the group box might not display on the correct part of the preview area of the canvas in the BlackBerry Theme Builder. (DT 1036601)

Impact: The title highlight for the group box might not appear in the correct part of the preview area of the canvas.

Workaround: None.

The search results from a universal search might display on a white background instead of on top of the Home screen background. (DT 1008297)

Impact: The search results might display on a white background.

Workaround: The color of the background can be modified by changing the Application Background color on the Global screen.

If you create a theme for the BlackBerry Torch 9800 smartphone and import a theme for a BlackBerry Storm 9500 smartphone that was created in the BlackBerry Theme Builder 5.0 where Link Portrait and Landscape is turned off, the left, right, up, and down images that you changed for the theme in landscape mode are not imported. (DT 997991)

Impact: The left, right, up, and down images might not be imported into the new theme.

Workaround: None.

In a theme for a BlackBerry® Style™ 9670 smartphone, the changes you make to the Search field might not display on the device in the Application Management screen (Options -> Device -> Appplication Management). (DT 989577)

Impact: The changes that you specified for the Search field might not display on the device.

Workaround: None.

The background of the pop-up menu might appear white on the BlackBerry Torch 9800 smartphone if you include a transparent area in the tiled image. (DT 968281)

Impact: The background of the pop-up menu might appear white.

Workaround: Avoid including a transparent area in the tiled image.

After you change the appearance of the group box in a theme for the BlackBerry Torch 9800 smartphone with a BlackBerry 6 layout, the group box changes do not appear in the Application Management screen on the device. (DT 963964)

Impact: The changes you made to the group box might not appear in the Application Management screen (Options -> Device -> Appplication Management) on the device.

Workaround: None.

The transparent background of an .svg file might display as white in a BlackBerry 6 theme layout for the BlackBerry Torch 9800 smartphone. (DT 962693)

Impact: The transparent background of an .svg file might display as white.

Workaround: Remove the viewport-fill attribute from the first SVG element.

In a BlackBerry 6 layout for the BlackBerry Torch 9800 smartphone, an animated .gif image might not display on the device in portrait mode if you switch back and forth between portrait and landscape modes. (DT 862092)

Impact: The animated .gif image might not display in portrait mode.

Workaround: Avoid including an animated .gif image.

If you change the image for the new items indicator on the Application List banner for the BlackBerry Torch 9800 smartphone, the image might display only on the Home screen and Messages screen. The default image appears in the banner for all other screens. (DT 858500)

Impact: The image that you changed the new items indicator to might not display on all the screens.

Workaround: None.

In a theme for the BlackBerry Torch 9800 smartphone, if you change the primary font for the lists that appear on the device UI and you change the date font for the message list, the date on message lists might appear in the font that you selected as the primary font for lists. (DT 858280)

Impact: The date text on message lists might not be in the font that you specified.

Workaround: None.

If you change the menu arrow for a theme in the BlackBerry Theme Builder for the BlackBerry Torch 9800 smartphone, install the theme on the device and then chagne the theme back to the default BlackBerry 6 theme, the arrow might not return to the default BlackBerry 6 theme arrow. (DT 847897)

Impact: In some applications, the arrow might not return to the default BlackBerry 6 theme arrow.

Workaround: Reset the device.

After you move folders to the top of the hierarchy in a theme for a BlackBerry® Bold™ 9000 smartphone with a Zen layout, an extra Bluetooth® folder might appear in the Application list on the device. (DT 756254)

Impact: Two Bluetooth folders might appear on the device.

Workaround: None.

The Quickstart screen might not display properly. (DT 753595)

Impact: Items on the Quickstart screen might appear misaligned and out of proportion.

Workaround: Increase the DPI setting for your monitor.

In a Custom 6 theme with Zen slots for calendar, messages, phone and with an .svg file specified in the Home screen, if you select any Today entry on the device, the last entry is always highlighted. (DT 729050)

Impact: The highlight remains on the last entry.

Workaround: None.

In a theme for a BlackBerry Torch 9800 smartphone, if you choose a BlackBerry font for the list, the first line of text for each item in the list appears black in the Options application. (DT 720020)

Impact: The first line might appear black in the Options application on the device.

Workaround: Use a font that is not a BlackBerry font.

After you create a Custom 6 theme for a BlackBerry Storm 9500 smartphone where you add Zen or Today items and then you import the theme into a theme for a BlackBerry Pearl 9100 smartphone, two Banner buttons might appear on the Inspector. (DT 641203)

Impact: You might see two Banner buttons on the Inspector.

Workaround: None.

The new items image might be cut off in a theme for a BlackBerry Storm 9500 smartphone. (DT 567187)

Impact: The new items image might appear slightly cut off.

Workaround: None.

For a BlackBerry® Curve™ 8330 smartphone, if you export a theme, then change the background image in the BlackBerry Theme Builder and export the theme again, the Application List banner might appear the same as the Home screen banner. (DT 511740)

Impact: The Application List banner might appear the same as the Home screen banner.

Workaround: None.

If you change the size of the Subtext font to 40, the Subtext font might be cut off at the bottom. (DT 216827)

Impact: The Subtext font might be cut off at the bottom.

Workaround: Specify a size less than 40 for the Subtext font.

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