BlackBerry Pushcast Software

This section lists the known issues for the BlackBerry® Pushcast™ Software.

Item

Description

DT1886746

DT1886737

DT1886598

Numbers, dates, and times for reports in the BlackBerry Pushcast Console are in English only.

Impact: When users view reports in languages other than English in the BlackBerry Pushcast Console, numbers, dates, and times display in English.

Workaround: None.

DT1882004

In the BlackBerry Pushcast Console, the Everyone Group in the Enrollments By Group section is available in English only.

Impact: When users view the Everyone Group in languages other than English in the BlackBerry Pushcast Console, the Everyone Group displays in English.

Workaround: None.

DT1881641

Users cannot import inactive users into the BlackBerry Pushcast Software using the BlackBerry Pushcast Software User Account Import Template for Microsoft® PowerPoint®.

Impact: Users will not be able to view inactive users in the BlackBerry Pushcast Console.

Workaround: Users can make inactive users active so they can import the users into the BlackBerry Pushcast Software and then after the users are imported, they can make the users inactive again.

DT1449416

When users install the BlackBerry Pushcast Software, an icon for the BlackBerry Pushcast Software might not display on the taskbar on a computer.

Impact: Users cannot access the BlackBerry Pushcast Software installation wizard again if they minimize the window or open another application.

Workaround: When installing the BlackBerry Pushcast Software, do not minimize the window or open another application.

DT1410851

When upgrading BlackBerry Pushcast Software 5.7 with another version of BlackBerry Pushcast Software 5.7, the loggingConfiguration.xml file is overwritten.

Impact: Users will not see any log files for content channels that were added before an update.

Workaround: Administrators can back up the loggingConfiguration.xml file before performing the upgrade and then replace the loggingConfiguration.xml file after the upgrade completes.

DT1272257

If an administrator installs the BlackBerry Pushcast Software on a Microsoft® SQL Server® instance that another instance of the BlackBerry Pushcast Software uses, users cannot access the BlackBerry Pushcast Console.

Impact: Users cannot access the BlackBerry Pushcast Console.

Workaround: An administrator can install the BlackBerry Pushcast Player on a separate instance of Microsoft SQL Server.

DT1269550

Users cannot reset test and survey attempts in the BlackBerry Pushcast Console.

Impact: Users cannot retake a test or survey.

Workaround: None.

DT1267648

If users are using multiple browser windows to manage user accounts in the BlackBerry Pushcast Console, when users save the changes for one user account those changes are made to each account that users have open.

Impact: A user account in the BlackBerry Pushcast Console might display incorrect information for a user.

Workaround: Users can edit one user account at a time.

DT914956

The BlackBerry Pushcast Software completion status incorrectly displays the percentage complete in the Status of Started field in the BlackBerry Pushcast Console.

Impact: Users cannot see the value for status of started.

Workaround: None.

DT903790

Users can upload content files with incorrect information, such as incorrect image file names, and the content will still get created.

Impact: Users cannot download the content to the BlackBerry Pushcast Player.

Workaround: None.

DT872266

Links might not be available in BlackBerry Pushcast Desktop Player content when users are running Windows® Internet Explorer® 6.

Impact: Users cannot open links in BlackBerry Pushcast Desktop Player content.

Workaround: None.

DT811602

When installing BlackBerry Pushcast Software 5.5 or later without Microsoft® .NET Framework 3.5 SP1 or later installed on the computer, the installation stops and does not display an error message that informs the user that Microsoft .NET Framework 3.5 SP1 or later is required.

Impact: Users might not know why the installation stopped.

Workaround: Install Microsoft .NET Framework 3.5 SP1 or later before installing the BlackBerry Pushcast Software.

DT531410

The time stamp in the BlackBerry Pushcast Console might not display in GMT in some pages.

Impact: Time stamps in the BlackBerry Pushcast Console might not display correctly.

Workaround: None.

DT524478

While configuring the BlackBerry Enterprise Server synchronization service, if an administrator enters an invalid port number for the connection to the BlackBerry® Administration Service, the test result reports a successful connection.

Impact: The BlackBerry Enterprise Server synchronization service will be unable to connect to the BlackBerry Administration Service.

Workaround: Enter the correct port number for the connection.

DT516183

If the Microsoft DTC service is turned off on the database server and web server, users who are added to the BlackBerry Enterprise Server do not synchronize with the BlackBerry Pushcast Console.

Impact: Users might not be added to the BlackBerry Pushcast Console.

Workaround: Perform one of the following actions:
  • If the BlackBerry Pushcast Player Servers List IT policy installation is hosted, contact customer support at http://us.blackberry.com/support/software/pushcasts.jsp.
  • If the BlackBerry Pushcast Software has been installed behind your organization's firewall, set up the DTC service on the database server and web server, and then synchronize the users with the BlackBerry Pushcast Console.

DT515273

While configuring the BlackBerry Enterprise Server, the output path dialog prompts the user to select a file to save the csv file, but is really expecting a path to a folder.

Impact: When the service is started, the csv file selected will be considered as a folder instead of a file.

Workaround: Remove the filename from the path before applying the settings.

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