Chalk Pushcast Software

This section lists the known issues for the Chalk™ Pushcast™ Software.

Item

Description

DT914956

The Chalk Pushcast Software completion status incorrectly displays the percentage complete in the Status of Started field in the Chalk Pushcast Console.

Impact: Users cannot see the value for status of started.

Workaround: None.

DT872266

Links might not be available in Chalk Pushcast Desktop Player content when users are running Windows® Internet Explorer® 6.

Impact: Users cannot open links in Chalk Pushcast Desktop Player content.

Workaround: None.

DT811602

When installing Chalk Pushcast Software 5.5 or later without Microsoft® .NET Framework 3.5 SP1 or later installed on the computer, the installation stops and does not display an error message that informs the user that Microsoft .NET Framework 3.5 SP1 or later is required.

Impact: Users might not know why the installation stopped.

Workaround: Install Microsoft .NET Framework 3.5 SP1 or later before installing the Chalk Pushcast Software.

DT809792

If a Chalk Pushcast Software user deletes content before all enrolled users receive the content, the mobile initiator keeps the content in the queue but does not deliver the content to the users.

Impact: The mobile initiator might delay future content deliveries until the content delivery queue is empty.

Workaround: None.

DT805072

A Chalk Pushcast Software user might not be able to play a video on a device with an Advanced Security SD card with content protection turned on for some devices.

Impact: The user might not be able to play content.

Workaround: None.

DT531410

The time stamp in the Chalk Pushcast Console might not display in GMT in some pages.

Impact: Time stamps in the Chalk Pushcast Console might not display correctly.

Workaround: None.

DT524478

While configuring the BlackBerry Enterprise Server synchronization service, if an administrator enters an invalid port number for the connection to the BlackBerry® Administration Service, the test result reports a successful connection.

Impact: The BlackBerry Enterprise Server synchronization service will be unable to connect to the BlackBerry Administration Service.

Workaround: Enter the correct port number for the connection.

DT516183

If the Microsoft DTC service is turned off on the database server and web server, users who are added to the BlackBerry Enterprise Server do not synchronize with the Chalk Pushcast Console.

Impact: Users might not be added to the Chalk Pushcast Console.

Workaround: Perform one of the following actions:
  • If the Chalk Pushcast Player Servers List IT policy installation is hosted, contact customer support at customersupport@chalk.com.
  • If the Chalk Pushcast Software has been installed behind your organization's firewall, set up the DTC service on the database server and web server, and then synchronize the users with the Chalk Pushcast Console.

DT515273

While configuring the BlackBerry Enterprise Server, the output path dialog prompts the user to select a file to save the csv file, but is really expecting a path to a folder.

Impact: When the service is started, the csv file selected will be considered as a folder instead of a file.

Workaround: Remove the filename from the path before applying the settings.

DT479990

While in their user accounts, administrators might not be able to generate reports and enroll themselves in content in the Chalk Pushcast Software.

Impact: Administrators might not be able to manage their account.

Workaround: Administrators must log in to the Chalk Pushcast Software with an alternate account that has permissions to manage groups.


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