Vendor Guide

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Safeguards for user-generated content

User-generated content is content available in your product that is created by or provided by a user. Examples of user-generated content include media uploads (music, videos, images, and so on), and user comments. You must have safeguards in place to protect users, especially children and minors, from user-generated content that is considered harmful or inappropriate.

The User-Generated Safeguards form is required for any product releases that contain user-generated content.

When you add a release for a product that includes user-generated content, you must complete the User-Generated Safeguards form to confirm that you have established safeguards to protect users from inappropriate content, conduct, or activity, including pornography, harassment, unwelcome contact, or fraud.

If you specify that the product does not include user-generated content, you do not need to complete and submit the User-Generated Safeguards form.

Examples of user-generated safeguards include the following:
  • Users must read and accept a code of conduct or a terms of service agreement before using your product.
  • You proactively monitor user-generated content and remove inappropriate content from your product.
  • You have a process for receiving and handling reports or complaints about inappropriate content from users.
  • When you identify a potentially malicious user, you have disciplinary actions in place, including termination or suspension of the user’s access to your product.

Information for user-generated content

You may need information in addition to your product’s terms of service documentation to complete the User-Generated Safeguards form. On the form, each section has a field that you must complete with the required information.

Before you add a release for a product, prepare the following information:

Sections that you must complete

 Detailed information that you must provide

Nature of the safeguards
  • List the safeguards for the user-generated content that is featured in your product
  • List the rules and terms that a user must accept and follow to use your product

Relevant business practices
  • Specify the disciplinary action or business practices that are enforced when a user violates the rules and terms for your product

Processes to accept complaints
  • Specify how a user can report misconduct or violations of the rules and terms for your product

Processes to acknowledge receipt of complaints within 24 hours
  • Explain your process for responding to a user's complaints of inappropriate conduct or activity
  • Specify whether a user receives an acknowledgement within 24 hours after you received their complaint
  • Specify whether a user receives an explanation of the steps that you plan to take to resolve the issue within 3 business days of receiving the complaint

Processes to provide compliance
  • Describe the action that you take when a user breaks applicable laws, rules, or regulations

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