Default phone number selection

BlackBerry Mobile Voice System users have two phone numbers that are associated with their BlackBerry devices: a phone number that is provided by their wireless service providers and a work number that is provided by your organization.

To configure which phone number to use by default, the following options are available:

• Default line for outgoing calls: Users can select the mobile number or the work number as the default phone line for making outgoing calls. When users click Last selected, the next outgoing call uses the most recently selected line.
• When the BlackBerry MVS Line is unavailable, use the Mobile line (appears when you choose BlackBerry MVS Line or Last selected):
  • Always: Users can use the work number to make outgoing calls. If the work number is not available, outgoing calls use the mobile number.
  • Ask: Users can use the work number to make outgoing calls if the work number is available. If the work number is not available, users can use the mobile number, if they accept a prompt to do so.
  • Never: Users can use only the work number to make outgoing calls. This option does not appear if Last selected is configured as the default line for outgoing calls.

Default network selection

Users of Wi-Fi enabled BlackBerry devices can use Voice over Wi-Fi to access desk phone features. Users can select either Voice over Mobile or Voice over Wi-Fi as the default network to make and receive calls.

To configure the default network, the following options are available:

• Default network for work calls: Choose Wi-Fi or Mobile.
• When Wi-Fi is unavailable, use mobile (appears when Wi-Fi is selected):
  • Yes: When a user is connected to a Wi-Fi network, the BlackBerry MVS uses Voice over Wi-Fi to make and receive work calls; however, the user can use the work number regardless of Wi-Fi network availability. When the user is outside a Wi-Fi coverage area, the BlackBerry MVS uses Voice over Mobile.
  • No: A user must be connected to a Wi-Fi network to use the work number.
• When mobile is unavailable, use Wi-Fi (appears when Mobile is selected):
  • Yes: The BlackBerry MVS uses Voice over Mobile for work calls, even if a user is connected to a Wi-Fi network. The user can manually move calls to Voice over Wi-Fi if the user is connected to a Wi-Fi network.
  • No: The BlackBerry MVS uses only Voice over Mobile for work calls. A user cannot use Voice over Wi-Fi for work calls.

Network handoff

• Automatic handoff with user notification: A message and an audible alert notifies the user when an active call moves between Voice over Wi-Fi and Voice over Mobile. During automatic handoff with user notification, the user can cancel the handoff of a Voice over Mobile call moving to a Wi-Fi network.
• Automatic handoff with user prompt: A message and an audible alert asks the users if they want to move an active call between Voice over Wi-Fi and Voice over Mobile. If the user does not confirm the request, the call does not move.
• Automatic handoff is not available: Automatic network handoff is not available.

Scheduling

You can schedule when BlackBerry MVS users can answer calls that are made to their work numbers. You can also configure whether users can change the schedules on their BlackBerry devices. You can permit users to schedule when they receive calls for each day of the week.

Access to desk phone features

BlackBerry MVS users can use the phone application on their BlackBerry devices to access the desk phone features on their BlackBerry devices. BlackBerry MVS users can use desk phone features to perform the following actions:

• Hold and resume calls
• Transfer calls
• Make and receive a second call (if the users are using a device that operates on a GSM network and is running BlackBerry Device Software 5.0 or 6.0, or the users are using a BlackBerry Curve 9360 smartphone or a BlackBerry Bold 9790 smartphone)
• Move calls to their desk phones. (In an Avaya integration, users do not have to use the BlackBerry MVS Client to move calls; they can pick up the desk phone, enter their password, and proceed with the call.)
• Move calls to one-time numbers
• Move work calls from Voice over Mobile to Voice over Wi-Fi
• Move work calls from Voice over Wi-Fi to Voice over Mobile (When you move a call from Voice over Wi-Fi to Voice over Mobile, the call is always a PBX-initiated call regardless of the call direction setting that is configured in the class of service.)
• Move calls from the work number to the mobile number
• Switch active calls

Voice mail integration

You can integrate the BlackBerry MVS with your organization's voice mail system to provide BlackBerry device users with access to the voice mail messages for their work numbers.

Corporate directory

Caller restrictions

You can filter incoming calls to work numbers on BlackBerry devices. When the BlackBerry MVS Server receives a BlackBerry MVS call from the PBX, before the BlackBerry MVS Server rings a BlackBerry device, it filters the incoming number through the blocked caller list and allowed caller list. If the BlackBerry MVS Server finds an incoming number in the allowed caller list, and the user did not select No Callers Allowed, the BlackBerry MVS Server rings the BlackBerry device. If the BlackBerry MVS Server finds the incoming number in the blocked caller list, the BlackBerry MVS Server does not ring the BlackBerry device. If the user does not answer the call on the desk phone, the PBX sends the call to the user's voice mail, if voice mail is configured. If the user's voice mail is not configured, the blocked caller receives a busy signal.

You can select one of the following caller restriction options:

You can permit users to allow all calls, which might include calls from blocked callers or unknown numbers. You can also permit users to change the caller restrictions on their BlackBerry devices.

BlackBerry MVS Only Calling

You can configure your organization's users so that they can use only the BlackBerry MVS line and not the phone number that is provided by the wireless service provider.

When a BlackBerry MVS user is configured for BlackBerry MVS Only Calling, the following occurs:

• The BlackBerry device does not display the cellular line
• Incoming calls to the cellular line do not appear on the BlackBerry device
• Users cannot use the cellular line to make outgoing calls

A user who is configured for BlackBerry MVS Only Calling can make or take a call using the cellular line in the following scenarios:

• The BlackBerry MVS is unavailable
• The BlackBerry MVS Client is not registered with the PBX
• The BlackBerry Configuration Database is unavailable

When you configure your organization’s users for BlackBerry MVS Only Calling, you must also configure a length of time that inbound calls are permitted on the mobile line so that emergency services personnel can contact a user who makes an emergency call. You can permit inbound calls on the mobile line from 0 to 2880 minutes.

When you configure a class of service with BlackBerry MVS Only Calling, you have the option to turn off the feature based on call direction in combination with roaming. For example, you can select the option to turn off BlackBerry MVS Only calling for incoming calls when a user is roaming.

If you have configured your organization's users for BlackBerry MVS Only Calling, you must also type a phone number in the No Data Coverage Number field on the BlackBerry MVS Server page in the MVS Console. During times of network congestion, if an outgoing call takes too long to initiate, the BlackBerry device will use the no data coverage number to initiate the call. The no data coverage number must be unique and dedicated to the BlackBerry MVS. The no data coverage number must also be different than the number that you use for the Telephony Connector DID/DDI Number and the number that you use for the PBX Initiated Calling Caller Identification Number.