View disconnected call details

The Disconnected Call Report generates a report of failed calls from the selected BlackBerry Mobile Voice System event file.
  1. In the MVS Console, in the left pane under Reporting, click Disconnected Call Report.
  2. Click Browse. On the first browse, you are taken to the Desktop. On subsequent browses, you are taken to the last directory from which a file was selected.
  3. Navigate to the directory where the required event file is located. The default locations of the directories are:
    • For a 32-bit version of Windows: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\MVS
    • For a 64-bit version of Windows: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Logs\MVS
    The directories are named by date: YYYYMMDD
  4. Open the directory for the required date.
  5. Double-click the required event file. Event filenames have the form: Hostname_MSVE_##_YYYYMMDD_Sequence#. That is, only select files that have MVSE in the filename.
  6. Click Upload.
  7. To view details about a particular call, click +.
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