View disconnected call details
The Disconnected Call Report generates a report of failed calls from the selected
BlackBerry Mobile Voice System event file.
-
In the
MVS
Console, in the
left pane under
Reporting, click
Disconnected Call Report.
-
Click
Browse.
On the first browse, you are taken to the Desktop. On subsequent browses, you are taken to the last directory from which a file was selected.
-
Navigate to the directory where the required event file is located.
The default locations of the directories are:
- For a 32-bit version of Windows: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\MVS
- For a 64-bit version of Windows: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Logs\MVS
The directories are named by date: YYYYMMDD
- Open the directory for the required date.
- Double-click the required event file. Event filenames have the form: Hostname_MSVE_##_YYYYMMDD_Sequence#. That is, only select files that have MVSE in the filename.
- Click Upload.
-
To view details about a particular call, click
+.
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