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Try performing the following actions:
- Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
- Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Listen.
- Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen or in a folder, click the Options icon.Click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save.