Why can't I add a BBM contact?

If you invited someone to BBM but can't start a chat with the person, first try any of the following:
  • Check if the contact recently changed names by tapping The Updates icon.
  • Check that the email address, phone number, or PIN in your invitation matches the person's current information.

If the person's device is turned off or if the person blocks you, your invitation might continue to appear in your Sent list.

If you invite people who don't have BBM, you might have to wait for them to download BBM and set up BBM before you invite them again.

To view your pending BBM invitations, complete the following:

  1. Tap The More tabs icon > The Invites icon.
  2. Tap Sent.

To cancel an invitation, touch and hold an item in the Sent list and tap The Delete Invitation icon.

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