Troubleshooting: BlackBerry Link

I can't access files on my computer

To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's connected to the Internet.

If you don't see your computer as a source in the File Manager app, try the following:

  1. Minimize File Manager and verify that you don't see The Work space on the app. If you see this icon, use the File Manager app in your personal space.
  2. On the home screen, swipe down from the top of the screen.
  3. Verify that your device is connected to a wireless network.
  4. Tap The Settings iconSettings. Do the following:
  • In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer.
  • If your device is connected to a mobile network instead of a Wi-Fi network, in the BlackBerry Link section, change the Use Mobile Network switch to On.
  • In the BlackBerry Link section, verify that the BlackBerry Link switch is set to On.

If you still can't see your computer files, try any of the following from your computer:

  • Verify that your computer is turned on and not in sleep mode.
  • Verify that the files you want to access are in the location that is specified in BlackBerry Link.
  • Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different network and try again.

For more troubleshooting information, see the help in BlackBerry Link on your computer.