A BlackBerry Virtual Expert test failed

If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:

  • If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
  • Note your device software version and PIN number. To find this information, from the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list, tap OS or Hardware.
  • Contact your wireless service provider or local repair center about the issue.