If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:
- If possible, back up the data on your device. You can use BlackBerry
Link to save a backup on your computer. To download BlackBerry
Link, on your computer, visit www.blackberry.com/BlackBerryLink and
select the Windows or Mac option.
- Note your device software version and PIN number. To find this information,
from the home screen, swipe down from the top of the screen. Tap
Settings > About. In
the Category drop-down list, tap
OS or Hardware.
- Contact your wireless service provider or local repair center about the