You can check that your device hardware is working properly by using
the BlackBerry Virtual Expert app. Download the BlackBerry Virtual Expert app from BlackBerry World now.
Before you use the app, keep the accessories you use with your device on hand, such
as headphones, so that you can do a full assessment.
Depending on your device model, you can check the following components and functions
on your device:
- Touch screen and LCD
- Volume keys, Mute key, and Power/Lock key
- Speakers, microphone, and headphone jack
- LED and vibration notifications
- Bluetooth technology
Tip: For help with a specific issue, contact your service provider.