Passwords and locking
There are several types of locks, PINs, and passwords that you can use to help to protect your BlackBerry device.
If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device.
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices.
- Keep track of your app purchases and payment options from the BlackBerry World storefront.
- Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry device.
- Start and stop BlackBerry Protect.
Password locking and screen locking
While your device is locked, you can still receive notifications of new email and text messages, make an emergency phone call, view your battery charge level, set an alarm, or take a picture.
To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your device, you need to set a device password.
In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also write a custom message that displays on the locked screen.
If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By default, for security reasons your device data is deleted when an incorrect password is entered ten times.
BlackBerry Balance and the work space password
If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.
Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. You can use the same password for both your work space and device.
If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings.
Network lock and unlock code
To use a micro SIM card from another service provider, for example, if you’re travelling and want to use a local service provider’s network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network Lock settings for your micro SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your micro SIM card will allow emergency calls only. For assistance, you can contact your service provider.
Micro SIM card PINs
You can set two different PINs for the micro SIM card in your device. You can use a micro SIM card PIN to help to prevent unauthorized use of your micro SIM card in another device. For example, if you lost your micro SIM card and someone tried to use it in another device, the micro SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to enter the micro SIM card PIN, your micro SIM card will stop functioning. To unblock your micro SIM card, contact your wireless service provider for a PUK code.
A micro SIM card PIN2 is designed to enable certain phone features like fixed dialing.
To get a micro SIM card PIN, contact your service provider and turn on micro SIM card security in your security settings.
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