Troubleshooting: Mobile Hotspot mode

I can't use my device as a mobile hotspot

  • Check that you're connected to the mobile network. If Mobile network signal appears in the upper-right corner of the home screen, then the mobile network is on and connected.
  • Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device.
  • Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information, check your service plan or contact your wireless service provider.
  • If you're using your device for work, your organization might not allow the use of Mobile Hotspot mode. For more information, check with your administrator.
  • While roaming, if your wireless service plan supports the use of Mobile Hotspot mode while roaming, on the Mobile Network settings screen, check that Data services while roaming is turned on.

I can't connect multiple devices to my mobile hotspot

Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot, or the number of devices you can connect might be less than eight.