Setting up work accounts

Add a work account supported by BlackBerry Enterprise Service 10

If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
  • Your username
  • Your enterprise activation password
  • Server name
  1. On the Add Account screen, tap The Advanced icon > Work Account.
  2. Enter the username, activation password, and server address for your account.
  3. Tap Done.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.

Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:
  • Your username and work network password
  • Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device.
  1. On the Add Account screen, tap The Advanced icon > Microsoft Exchange ActiveSync.
  2. Enter the username, email address, password, and server address for the account.
    • To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.
    • To use your organization's VPN, set the VPN switch to On.
    • To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.
  3. Tap Next.

Add an IBM Notes Traveler email account

Make sure you know the following from your administrator or email service provider:
  • Your username and work network password
  • Server address

When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device.

  1. On the Add Account screen, tap The Advanced icon > IBM Notes Traveler.
  2. Enter the username, email address, password, and server address for the account.
    • To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.
    • To use your organization's VPN, set the Use VPN switch to On.
    • To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.
  3. Tap Next.

Add an IMAP or POP email account

Make sure you know the following information from your email service provider or administrator:
  • Messaging server type (POP or IMAP)
  • Incoming and outgoing messaging server address
  • Incoming and outgoing messaging server port numbers
  • Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix. For more information, contact your administrator.
  1. On the Add Account screen, tap The Settings icon > IMAP or POP.
  2. Enter the account information.
    • To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option.
    • To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop-down list, tap an option.
  3. Tap Done.

Add a CalDAV or CardDAV account

Make sure you know the following information:
  • Your username and password
  • The email address associated with the account
  • The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
  1. In the Add Account screen, tap The Advanced icon > CalDAV or CardDAV.
  2. Enter the account information.
  3. Tap Done.