If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen. Tap Settings > BlackBerry Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work.