I can't pair with a Bluetooth enabled device
- Check that your BlackBerry
device is compatible with the Bluetooth
enabled device. For more information, see the documentation that came with the
- If your Bluetooth enabled device requires a passkey and you don't know what the passkey is,
check the documentation that came with your Bluetooth
enabled device. Sometimes the passkey is set to 0000
until you change it. If you don't know what the passkey is, try
- If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the
screen. Tap Settings > Networks and
Connections > Bluetooth. In the Discoverable drop-down list, tap On or 2 Minutes. If
necessary, enter your BlackBerry device password. Start the pairing process according to
the documentation that came with the device.
- If the Bluetooth enabled device uses a battery, connect the device to a
power source and then try again. Depending on the device, if the battery power
level is too low the device might still operate but be unable to pair.
- If Mobile Hotspot mode is turned on, verify that you're trying to connect to
a Bluetooth enabled device that uses the Handsfree, Serial Port, or
Personal Area Network profiles.
I keep losing the connection with my Bluetooth enabled car kit
- Check that your car kit is using the latest software version that is
available. For more information about your car kit's software version, see the
documentation that came with your car kit.
- Move your BlackBerry
device to another location in your vehicle or turn your device to face another
direction. The location of your device's antenna in relation to your car kit's
antenna may affect the Bluetooth