Troubleshooting: Mobile network

I can't connect to the mobile network

Try the following solutions:

  • Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn off airplane mode, on the home screen, swipe down from the top of the screen. Tap Settings. Set the Airplane Mode switch to Off.
  • Check that the connection to the wireless network is turned on. To check your connection, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Mobile Network. Check that the Mobile Network switch is set to On.
  • Check that your BlackBerry device is connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.
  • If your device uses a micro SIM card, verify that it is correctly inserted into your device.
  • If your device normally connects to a CDMA network and your device supports international roaming, check that your device is in roaming mode and that your micro SIM card is correctly inserted into your device.