The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider.
The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.
Try any of the following:
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your device switch issue.