Using a visual voicemail service

Listen to a visual voicemail message

  1. In the BlackBerry Hub or Phone app, tap a voicemail message.
  2. Tap Play.

Forward a visual voicemail message

  1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message.
  2. Tap the Share icon.

Save a visual voicemail message

Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.
  1. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
  2. Tap Save.

Change your visual voicemail greeting

Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported.

  1. In the Phone app, swipe down from the top of the screen.
  2. Tap Settings.
  3. Tap the Voice Mail icon > Change Voicemail Greeting.
  4. In the Greeting drop-down list, do one of the following:
    • To play your phone number as your voicemail greeting, tap Phone Number.
    • To play your name as your voicemail greeting, tap Name.
    • To record a custom voicemail greeting, tap Personal Message.

Change your visual voicemail password

Depending on your wireless service provider, this feature might not be supported.
  1. In the Phone app, swipe down from the top of the screen.
  2. Tap Settings > Voice Mail.
  3. Tap Change Password.

Prevent visual voicemail messages from downloading while you are roaming

Depending on your wireless service provider, this feature might not be supported.
  1. In the Phone app, swipe down from the top of the screen.
  2. Tap Settings > Voice Mail.
  3. Clear the International Roaming check box.

Deactivate visual voicemail on your device

If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
  1. In the Phone app, swipe down from the top of the screen.
  2. Tap Settings.
  3. Tap Voice Mail > Deactivate.