Lock or unlock your device

Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't disable notifications for incoming calls or messages.

Press the Power/Lock key on the top of your device.


This illustration shows the Power/Lock key on the top of the device.

To unlock the screen, swipe up from the bottom of the screen.

Lock your device with a password

Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a device password so that you can lock your device when it's in open view or not in use.

  1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password. Do one of the following:
    • To set a device password composed of characters and numbers, set the Device Password switch to On. Enter a password.
    • To set a quick device password composed of numbers only, set the Simple Password switch to On. Enter a password.
  2. To lock your device, do one of the following:
    • Press and hold the Power/Lock key. Tap The Lock icon.
    • To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device After.
    • To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
    • To allow an active app to override when your device locks, for example, so your device does not lock while you are watching a movie in the Videos app, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Allow Apps to Extend Password Lock Time.
To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your device password.

Create a picture password

To turn on the picture password, you need to first set a device password. A device password is also needed in case you forget your picture password, or if you need to enter a password to access your BlackBerry device from a computer.

If your device uses BlackBerry Balance technology, in your Balance settings, make sure that you turned off Use as my device password.

Rather than type a password to unlock your device, you can use a secret picture and number gesture and unlock your device with one hand. Choose a picture, a number, and set up the combination. The number of combinations is nearly endless!

  1. On the home screen, swipe down from the top of the screen.
  2. Tap Settings > Security and Privacy > Device Password.
  3. Set the Picture Password switch to On.
  4. Enter your device password.
  5. Complete the instructions on the screen.
Tip: When your create your picture password or unlock your device, you can drag your finger anywhere on the screen so that you have a clear view of where the number is moved.

Unlock your device with a network unlock code

To obtain the unlock codes for your BlackBerry device, contact your service provider.

Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. If you plan to travel internationally and you want to use a micro SIM card from another service provider, you might need to enter an unlock code.

Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the screen. Tap Settings > About > SIM Card.
  1. On the home screen, swipe down from the top of the screen.
  2. Tap Settings > Security and Privacy > SIM Card.
  3. In the Phone Network Lock section, tap a locked item.
  4. When prompted, enter the unlock code.
CAUTION:
For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of allowed attempts to enter an unlock code, your micro SIM card will allow emergency calls only. For assistance, contact your service provider.