Turn on encryption

  1. On the home screen, swipe down from the top of the screen.
  2. Tap Settings > Security and Privacy > Encryption.
  3. Do any of the following:
    • Set the Device Encryption switch to On.
    • Set the Media Card Encryption switch to On.
Try to decrypt or back up your encrypted media card files before a security wipe, which is designed to delete your BlackBerry device data including the encryption key. You can't access encrypted media card files without this encryption key.