Why doesn't the green BBM Video icon appear?
BBM checks if your contacts are available to talk.
If you see the gray icon, try any of the following:
- Check that your device is connected to a wireless network.
- Scroll up in the chat history to see if the icon changes.
- Send the person a message in BBM. If you see , the person's device might be turned off.
If you don't see any icon in the chat, the BBM contact doesn't have this feature.
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