Why doesn't the green BBM Video icon appear?

BBM checks if your contacts are available to talk.

If you see the gray icon, try any of the following:

  • Check that your device is connected to a wireless network.
  • Scroll up in the chat history to see if the icon changes.
  • Send the person a message in BBM. If you see The Sent icon, the person's device might be turned off.

If you don't see any icon in the chat, the BBM contact doesn't have this feature.

Was this information helpful? Send us your comments.