Troubleshooting: BBM

I can't add a BBM contact

If you invited someone to BBM but can't start a chat with the person, first try any of the following:
  • Check if the contact recently changed names by tapping The Updates icon.
  • Check that the email address, phone number, or PIN in your invitation matches the person's current information.

If the person's device is turned off or if the person blocks you, your invitation might continue to appear in your Sent list.

If you invite people who don't have BBM, you might have to wait for them to download BBM and set up BBM before you invite them again.

To view your pending BBM invitations, complete the following:

  1. Tap The More tabs icon > The Invites icon.
  2. Tap Sent.

To cancel an invitation, touch and hold an item in the Sent list and tap The Delete Invitation icon.

I used the wrong BlackBerry ID for BBM

If you accidentally sign in to BBM using the wrong BlackBerry ID, you must delete all of the data from your BlackBerry device to use a different BlackBerry ID.

To verify the BlackBerry ID that you are using, do the following:
  1. On the home screen, swipe down from the top of the screen.
  2. Tap The Settings icon Settings > BlackBerry ID.

An app keeps prompting me

Applications might ask for permission to connect to BBM. If you grant permission, you can chat from within the BBM connected app, update your status, and share your activities and achievements on your BBM profile.

To change your options for BBM connected apps, complete the following:

  1. In the Settings app, tap Security and Privacy > Application Permissions.
  2. Tap the app's name.
  3. Change the options. For example, limit certain actions or disconnect the app from BBM.
  4. Tap The Back icon.

I accidentally blocked an invitation

  1. In BBM, swipe down from the top of the screen.
  2. Tap The Settings icon > Blocked Contacts and Updates.
  3. Touch and hold a name.
  4. Tap The Remove icon.

I can't use BBM

  1. Check that your device is connected to a wireless network.
  2. Check that other apps that require Internet access are working. For example, open the BlackBerry Browser and go to a website.
  3. Open BBM. If prompted, complete any setup steps.


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