Troubleshooting: Camera

I can't turn on the flash or use the video light

Try the following actions:
  • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again.
  • The flash might still be charging. Wait a moment and then try again.
  • Make sure you're using the rear-facing camera.
  • Make sure you aren't using Time Shift, Image Stabilization, or Burst modes. These modes don't use the flash.

I can't take a picture or record a video

Try the following:
  • Delete old media files to free up storage space and try again.
  • Make sure that neither the camera nor the video camera is in use by another application. Close any application that might be using the cameras, and try again.

I can't save pictures or videos to my media card

Try one of the following:
  • Delete old media files to free up storage space and try again.
  • Insert a different media card.
  • In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If necessary, create a new folder called Camera.
  • In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move any other files called Camera to a different folder.