Test your device using the BlackBerry Virtual Expert app

  1. On the home screen, tap BBVE.
  2. Do one of the following:
    • To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.
    • To perform a specific test, such as a camera issue, tap The Tests icon . Tap the test you want to do.
  3. Follow the instructions on the screen.

A BlackBerry Virtual Expert test failed

If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:

  • If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
  • Note your device software version and PIN number. To find this information, from the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list, tap OS or Hardware.
  • Contact your wireless service provider or local repair center about the issue.

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