I need to generate a log file for a support representative
A support representative might ask you to send log files and other information to help troubleshoot a problem you are experiencing.
- On your computer, open BlackBerry Link.
- On the side of the screen, click your computer.
- At the stop of the screen, click Preferences.
- Click Creating Log Files > Create Log.
- Click to browse to the location the log file is saved on your computer.
- Email the log file to your support representative.
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