My device doesn't recognize my media card

Try the following actions:

  • Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device or go to and view the user guide for your device.
  • On your device, in your Storage options, if there is a message to format your media card, disconnect your device from your computer and format the media card.
Note: When you format your media card, all the files on the media card are deleted.

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