Viewing important messages with the BlackBerry Priority Hub

With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub.

To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the sender is a frequent contact, and other criteria.

You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.

View only your priority messages

  1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
  2. Set the View Only Priority Messages switch to On.
Tip: You can also view only your priority messages by tapping The Hub icon > Priority Hub.

Add a message to or remove a message from the BlackBerry Priority Hub

Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future.
  1. In the BlackBerry Hub, touch and hold a message.
    • To add a message to the BlackBerry Priority Hub, tap The Add Priority icon.
    • To remove a message from the BlackBerry Priority Hub, tap The Remove Priority icon.
  2. In the dialog box, choose a reason why the message is or isn't important.
  3. Tap OK.

Change the types of messages that are marked as priority

By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings.
  1. In the BlackBerry Hub, tap The more actions icon > The Settings icon > Priority Hub.
  2. Set the Sender has the Same Last Name as Me or Message Sent with High Importance switch to Off.

Turn off the BlackBerry Priority Hub

  1. In the BlackBerry Hub, tap The more actions icon > The Settings icon > Priority Hub.
  2. Set the Priority Hub switch to Off.


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