If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen. Tap Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work.