The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your email issue.
Try the following:
For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email is 30 days in the past. To change this setting, on the home screen, swipe down from the top of the screen. Tap Settings > Accounts. Tap the email account. In the Sync Timeframe drop-down list, tap an option. Tap Save.
If you added a work account to your BlackBerry Hub device, your administrator might have turned on a policy that separates the BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a personal view, which contains your messages and notifications for only your personal accounts.
To see the work view, in the BlackBerry Hub, tap > Switch To Work.
To see the other recipients of a message and the account that you received the message in, in the message, at the top-right corner of the screen, tap the arrow.
You might not be able to forward a text message if the content of the message includes copyright-protected information.
If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to send text messages, but you might still be able to receive text messages.
The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files to text messages. Contact your service provider for more information.