Troubleshooting: Ring tones, sounds, and alerts

My device isn't ringing or vibrating when I receive a call or message

Try the following actions:
  • On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
  • If you created custom alerts for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to Silent and that the Vibration setting isn't set to Off.