I can't see the files in my libraries

Try the following actions:

  • Verify that you have music, picture, video, or document files in the libraries on your computer. If there are no files in the libraries, add supported files or add folders to your library.
  • In BlackBerry Link, if you can't see songs from your music library, verify that the music source that you specified (either iTunes or Windows Media Player) is installed on your computer. If the software is installed, open it. Try viewing your songs in BlackBerry Link again.
If your device is activated on a BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 and if you have media or documents in your work space, these files might not be accessible from BlackBerry Link.

The briefcase and alert mark graphic icon indicates that access to your device is restricted by your administrator. For more information, contact your administrator.

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