Troubleshooting: BBM

I can't add a BBM contact

The person's BlackBerry device might be turned off, the person might not have responded to your invitation, or the person might have ignored your invitation.

To view your pending invitations, complete the following:

  1. Tap More tabs > Invites.
  2. Tap Sent.

If an invitation remains in your Sent list for a long time, you can delete it. Just touch and hold the invitation and tap Delete Invitation.

I used the wrong BlackBerry ID for BBM

If you accidentally sign in to BBM using the wrong BlackBerry ID, you must delete all of the data from your BlackBerry device to use a different BlackBerry ID.

To verify the BlackBerry ID that you are using, do the following:
  1. On the home screen, swipe down from the top of the screen.
  2. Tap The Settings icon Settings > BlackBerry ID.

An app keeps prompting me

Applications might ask for permission to connect to BBM. If you grant permission, you can chat from within the BBM connected app, update your status, and share your activities and achievements on your BBM profile.

To change your options for BBM connected apps, complete the following:

  1. In the Settings app, tap Security and Privacy > Application Permissions.
  2. Tap the app's name.
  3. Change the options. For example, limit certain actions or disconnect the app from BBM.
  4. Tap Back.

I accidentally blocked an invitation

  1. In BBM, swipe down from the top of the screen.
  2. Tap Settings.
  3. Beside the Blocked Contacts field, tap Edit.
  4. Tap Remove.
  5. Beside a name, tap Delete.

I can't use BBM

  1. Check that your device is connected to Wi-Fi or to the mobile network.
  2. Check that other apps that require Internet access are working. For example, open the BlackBerry Browser and go to a website.
  3. Open BBM. If prompted, complete any setup steps.

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