Known Issues

This section lists known issues for BlackBerry Link for Mac OS 1.0.1 bundle 6.


In some cases, when you connect your device to BlackBerry Link you might be shown the Content view before your device is actually mounted, rather than seeing a message such as “Connecting.” (DT 6785420)
When you connect your BlackBerry 10 device to your computer without BlackBerry Link installed, a new finder window with start.dmg might not open as expected. (DT 6487701)

Switching devices

During the device switch process, if you use all password attempts for your new device and then disconnect the device from your computer, BlackBerry Link might stop responding and remain on a screen that lets you know BlackBerry Link can’t connect to the device without any way to proceed. (DT 6909748)
When you connect a device that isn’t supported by BlackBerry Link to your computer and select Transfer Device Data, if you disconnect your device during the backup process, you might not receive an error message as expected to check the connection status of your device. (DT 6193884)

Backing up and restoring data

You might not be able to restore data from legacy backup files as expected using BlackBerry Link for Mac OS. (DT 6792157)
If you try to perform a backup of the device data associated with your workspace, the backup might not complete as expected, and you might not receive a message that you must sign in with your BlackBerry ID. (DT 6205099)
You might not be able to restore .bbb or .ipd files as expected. (DT 6166259)

Synchronizing media and documents

If you try to copy an expired BlackBerry World video rental to your iTunes account, you might not receive an error message advising you of why you can’t perform this action. The video won’t import. (DT 6860324)
In some cases, your connection to BlackBerry Link might be lost while you are syncing a large list of music (51 songs) to your device. (DT 6790139)
If your device is disconnected from your computer while syncing a documents library, when the device is reconnected, syncing might not resume where it left off as expected. (DT 6781009)
If you drag and drop a video file that is not supported by iTunes from your device to BlackBerry Link, BlackBerry Link might attempt to import the video file into iTunes. (DT 6727997)
You might not be able to stop syncing pictures by clicking Cancel as expected. (DT 6684560)

The first time you connect your device to BlackBerry Link, if you take photos and videos with your device while it is still connected to your computer, only the pictures might be transferred to your device, rather than the pictures and videos as expected.

Workaround: Manually sync your device and computer. Videos will appear in BlackBerry Link. (DT 6676209)

In some cases, when you delete a documents folder and its contents on your device, the folder might remain on the device as empty, rather than being deleted entirely. (DT 6570068)
You might not receive a notification that there is not enough space left on your computer to sync a large media file with your computer. (DT 6411603)
If you update album art in iTunes, you might not see this reflected in the Artist view on your device. (DT 6355480)

Importing contacts

You might only be able to import 1 work and 1 home email address for a contact even though the contact has multiple email addresses. (DT 6970102)
In some cases, email addresses for contacts might be imported correctly. Work and personal email addresses might be reversed. (DT 6941254)
BlackBerry Link might not display a message or indication of the fact that your device is using a corrupted media card when you connect to your computer. You might receive the following error message instead: “No files to copy.” (DT 6553424)


The Search functionality within the Help app might not perform as expected if you are running Mac OS 10.8.2.

Workaround: Open topics from the Index or from the table of contents. (DT 6765641)

On rare occasions, if you open BlackBerry Link on your computer, and if you navigate to other applications and leave BlackBerry Link running in the background, BlackBerry Link might stop responding. (DT 6755309)
If you change your BlackBerry ID while your device is paired with BlackBerry Link, BlackBerry Link might not prompt you to enter your new BlackBerry ID as expected. (DT 6736998)

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