Known Issues

This section lists known issues for BlackBerry Link 1.0.1 bundle 11.

Installation/Connection

In some cases, if BlackBerry Link is set to open when your computer turns on, it might close unexpectedly when your computer starts. (DT 6887507)

On some occasions, if you connect your device to your computer and open BlackBerry Link, BlackBerry Link might close unexpectedly. (DT 6844885)
In some cases, when you are installing BlackBerry Link on your computer, after you have selected your desired language, you might not be able to click Next to continue the installation process as expected. (DT 6874961)
On some occasions, if you open BlackBerry Link and sign into BlackBerry ID, and if you restart your computer, BlackBerry Link might not launch automatically as expected. (DT 6837657)

Your BlackBerry PlayBook tablet might not to connect to BlackBerry Link as expected after updating your tablet software and you might not be able to sync your media files. (DT 6464609)

Your BlackBerry PlayBook tablet might not to connect to BlackBerry Link as expected after updating your tablet software and you might not be able to sync your media files. (DT 6662747)

In some cases, when you connect your device to your computer with a USB cable, BlackBerry Link might not successfully connect to your device. (DT 6615491)

In some cases, the RIM Device Manager might try to remove devices that were not previously paired from BlackBerry Link. These devices are others that are on the same Wi-Fi network. (DT 6459755)

In some cases, when you connect your device to your computer with a USB cable, BlackBerry Link might not successfully connect to your device. (DT 6302193)

After you uninstall BlackBerry Link, your computer might still contain a shortcut to open the program, and some program files and folders might remain on your computer. (DT 5839142)

Switching devices

When data is being copied from your previous device, the progress bar does not display any text to let you know the status the copying process. (DT 6928490)

Some error or warning messages might not be as descriptive or clear as possible: "The category key ID is missing." (DT 6893688)

In some cases, when you are transferring your media data from a previous device to your BlackBerry 10 device that does not have enough memory available for the files, you might receive an unexpected connection error and the option to retry rather than a message advising you that you don’t have enough space on your device. (DT 6662823)

In some cases, when you are switching from one device to another, the progress screen might indicate that the data transfer has completed, even while your device is rebooting. You might also receive an unexpected error advising you to reconnect your device. (DT 6606413)

In some cases, the device switch process might not complete as expected and you might be prompted to sign in to your BlackBerry ID. (DT 6550261)

Content that was transferred from the internal memory (eMMC) of a device running BlackBerry 7.1 OS might not be displayed as expected on the summary screen. (DT 6165740)

Backing up and restoring data

In some cases, your keyboard settings might not be restored as expected after you perform a back up of your device data and then restore that backup file. (PR 2600713)

Volume settings might not be restored from backup files as expected. (PR 2600685)

In some cases, when you have unselected the option to receive a prompt to save mobile hotspots, you might not be able to restore a backup file that coincides with the chosen settings. (PR 2600295, DT 2600679)

Your File Sharing and Wi-Fi settings might not be restored as expected after restoring a backup file of your tablet data. (PR 2500276)

In some cases, when you restore a backup file of your tablet data, the alarm notification icon might not be restored as expected. (PR 2500272)

Your BlackBerry ID information might not be transferred to your new device when you restore a backup file of your device data. (PR 2414061)

In some cases, the time zone on your device might appear blank after restoring a backup file of your device data. (PR 2414023)

Airplane Mode settings might not be restored as expected after restoring a backup file of your device data. (PR 2414020)

Bluetooth settings might not be restored as expected after restoring a backup file of your device data. (PR 2413991)

HDMI settings might not be restored as expected when you restore a backup file that was created using BlackBerry Desktop Software. (PR 2413967)

General settings, including your keyboard settings might not be restored as expected after restoring a backup file of your device data. (PR 2413961)

BlackBerry Link might not display details around storage used and available on your PlayBook tablet when it is connected to your computer.

Workaround: Disconnect the USB cable from your computer and reconnect. (PR 2404684)

Calendar preferences and settings might not be restored as expected after restoring a backup file of your device data. (PR 2388252)

Email preferences and settings might not be restored after restoring a backup file of your device data. (PR 2388235)

Volume settings might not be restored from backup files as expected. (PR 2361006 )

In some cases, when you back up contacts and your call history from your BlackBerry 10 device, they might not be restored to another BlackBerry 10 device as expected. Your contacts might appear as blue lines instead.

Workaround: Reset your device. (DT 6944614)

Some text messages and BBM contacts that are present on your BlackBerry OS 7.1 and earlier devices might not be successfully transferred to your BlackBerry 10 device as expected. (DT 6915891)

If you connect your device to your computer, and if you try to back up your device using BlackBerry Link, the device might not be backed up as expected. (DT 6809902)
If you connect your device to your computer, and if you try to back up your device using BlackBerry Link, the device might not back up as expected. (DT 6808831)
If you connect your device to your computer, and if you try to back up your device using BlackBerry Link, your app data and settings might not back up as expected. (DT 6808672)
If you back up your device using BlackBerry Link, and if you delete some files on your device using BlackBerry Link and then try to restore your device data, the deleted files might not be restored as expected. (DT 6794193)

Backup files created with BlackBerry Link might not have the same NTFS security permissions as the folders they are in. They might be created with the same permissions the user has instead. (DT 6681569)

You might not be able to restore encrypted backup BlackBerry PlayBook OS files that were created using BlackBerry Desktop Software 7.1 as expected. (DT6644352)

BlackBerry Link might stop responding and might close unexpectedly when you begin to restore a backup file. (DT 6639641)

If you have two backup files with the same name, you might not be advised that the first backup file will be overwritten.(DT 6503206)

You might not be able to restore backup files that were created on one device to a new device that has the same BlackBerry ID and work space account configured. (DT 6111786)

When you connect your device to your computer with a USB cable and select USB Drive on your device, if you try to restore a backup file containing on-board memory that was created with encryption turned on, you might receive the following error message: “Error restoring database(s) to the device.”

Workaround: Select the same database and begin the restore process again. (DT 6150634)

In some cases, when you select On-Board Device Memory as a specific database to back up, when you try to restore the database you might receive the following error message: “Unknown error.”

Workaround: Save the temporary backup file on your computer. Restore again. (DT 6150267)

In some cases, when you back up your device data and there is an error, the message that appears on the screen might not let you know that the backup file is Read-only. (DT 6107354)

Wi-Fi synchronization

If you pair your device with your computer using BlackBerry Link, and if you sign out of BlackBerry ID using BlackBerry Link, your device might still be paired with your computer unexpectedly. (DT 6825423)

In some cases, after you have synced music between your computer and your BlackBerry 10 device, the music files might not appear on your device as expected once you disconnected your device from your computer. (DT 6810807)

In some cases, after you connect your device to BlackBerry Link via Wi-Fi and then sign out of your BlackBerry ID, if you connect the same device to your computer with a USB cable, the option for Wireless Sync might be disabled unexpectedly (DT 6712950) .

If you open BlackBerry Link and connect your device to your computer using USB, your device might not be paired with BlackBerry Link as expected. (DT 6720403)

If you enable wireless syncing before you begin to back up your device data, the backup might not complete successfully, even though syncing does. (DT 6675185)

If you have established a Wi-Fi connection between a device and several computers, there isn't a fixed way to determine which computer will be able to be used, and there might be a chance that the device will switch from connecting with one computer to another. (DT 6615215)

When a device is paired with your computer with a USB cable and then Wi-Fi sync is enabled, connecting a second device might cause the first device to become unrecognized by BlackBerry Link. (DT 6605957)

If you have a third-party firewall program installed on your computer, such as Zone Alarm, you might not be able to connect to BlackBerry Link with Wi-Fi technology. (DT 6602290)

You might not be able to connect your device and your computer on certain Wi-Fi test networks. Your BlackBerry 10 device might not be able to discover BlackBerry Link and you might not be able to back up or restore your device data. (DT 6302186)

Synchronizing media and documents

You might see a notification that synchronizing with your device has completed even when some pictures are still being transferred from your computer to your tablet. (PR 2420273)

BlackBerry Link might close unexpectedly when you are synching media and documents between your device and your computer. (DT 6891749)

In some cases, BlackBerry Link might close unexpectedly when you are transferring videos from your device to your computer. (DT 6856251)
If you are using a computer with a touchscreen that is running Windows 8, you might not be able to multi-select pictures or use the drag and drop feature. As well, touching and holding the screen might not initiate the context menu as expected. (DT 6817774)

If you try to use BlackBerry Link to delete all music from your device, folders and album art might not be removed from the device’s internal memory as expected. (DT 6724680)

In some cases, when you connect your device to your computer, all of your music files might begin to sync to your device unexpectedly. (DT 6675252)

Compilation albums of various artists are listed multiple times by each contributing artist, resulting in duplicates of the same album. (DT 6288713)

You might not be able to access media files that are stored in a mapped drive as a custom folder. (DT 6281266)

When you sync a pictures folder to your device and then change or update one of the pictures in the folder on your computer, the thumbnail version of the picture might not be updated as expected. (DT 5964535)

BlackBerry Link does not display a warning or error message that your computer does not have enough space when trying to sync a video that is too large. (DT 5961694)

If you install and set up BlackBerry Link with iTunes as your music library, and one of your iTunes libraries is empty, BlackBerry Link might not recognize the music in the other library, even if you add playlists and can play music in iTunes. (DT 5879356)

Updating software

In some cases, when you connect a device that has stopped responding to BlackBerry Link, the software might reload to 98% complete and then not proceed any further. (DT 6939240)

After you have reloaded software on a non-responsive device, you might receive the following incorrect error message: "Cannot Communicate with Device." (DT 6845581)

If your computer doesn’t have enough storage space and you try to update BlackBerry Link, the error message that you receive does not indicate that there isn’t enough space on your computer. (DT 6668871)

Localization

If you are using BlackBerry Link in Italian, and if you connect your device to BlackBerry Link and check the amount of available space on your device, “Free” might be translated incorrectly. (DT 6847472)

If you’re using BlackBerry Link in Chinese, and if you navigate to the Help, “Index” and “Home” might not be translated. (DT 6818709)
You might see errors in translations if you are using BlackBerry Link in Hindi. (DT 6768777)
If you are using BlackBerry Link in Chinese, the following sentence might appear in English: "This software update includes improvements  to the BlackBerry 10 OS." (DT 6756073)
If you’re using BlackBerry Link in Swedish, and if you try to log into BlackBerry ID, the login screen might not be translated correctly. (DT 6708567)

Punctuation might not be consistent across all languages. (DT 6665762)

You might see grammatical errors and spelling mistakes when you are using BlackBerry Link in Romanian. (DT 6665654, DT 6665550)

Importing contacts/calendar appointments

Contacts that have been created in the sub-folder of a personal storage folder (.pst) on your computer might not be imported to your device as expected. (DT 6980171)

Contacts created with a number in the Other Phone Number field might not display the other number when the contact is imported to your BlackBerry 10 device.

Workaround: On your device, select the contact. Choose the Other tag on your device. ((DT 6976354)

In some cases, when you connect your device to your computer to import contacts and calendar appointments from Microsoft Outlook, you might see the following message with no way to clear or pass it: "BlackBerry is busy." (DT 6976286)

If you create a calendar event that spans the midnight hour, such as March 12 to March 14, might have an extra day added to the event after you import your calendar to your BlackBerry 10 device. (DT 6957690)

Contacts created with birthdays or anniversaries in 1970 might not be imported to your device correctly. The birthdays or anniversaries might appear as events taht begin at 11:00 pm, rather than all day events. (DT 6955014)

If you edit the start/end date or the start/end time of an appointment that was previously imported to your device and then you import your Microsoft Outlook information again, a new appointment might not be created as expected. (DT 6953995)

Yearly calendar entries that occur on a particular day of the month , such as the second Tuesday in March, might not import to your device. (DT 6950404)

Yearly calendar entries that occur every second year might not import to your device successfully. The entries might reoccur yearly instead. (DT 6950245)

You might be able to import contacts and calendar appointments to your device even if you have not created a calendar or contacts folder in your personal folder or .pst account, resulting in an error message. (DT 6924794)

If you try to import a recurring Calendar appointment invitation from Outlook to your device using BlackBerry Link, the appointment might get partially imported. (DT 6921544)

Contacts that contain only mobile or home phone numbers might not be transferred to your device. (DT 6921053)

In some cases, after you import your calendar appointments from Microsoft Outlook, the attendees might not be populated in the People tab on your device as expected. (DT 6915931)

If you switch from a BlackBerry 7 device to a BlackBerry 10 device using a media card, some transferred calendar data might not appear on the correct dates. (DT 6832383)

Recurring calendar events with specific end dates that were created on a BlackBerry OS device might not transfer to your BlackBerry 10 device successfully and the end dates might not appear. The events might appear to go on indefinitely in your calendar. (DT 5862656)

Miscellaneous

If you try to connect your PlayBook tablet to BlackBerry Link with Wi-Fi technology turned off, volume might not work as expected. (DT 6641610)

Cached data might not be automatically cleared as expected, and the data might take up more space than necessary on your computer. (DT 6530308)



Was this information helpful? Send us your comments.