Known Issues

This section lists known issues for BlackBerry Link 1.0 bundle 75.

Installation/Connection

On some occasions, if you connect your device to your computer and open BlackBerry Link, BlackBerry Link might close unexpectedly. (DT 6844885)
On some occasions, if you open BlackBerry Link and sign into BlackBerry ID, and if you restart your computer, BlackBerry Link might not launch automatically as expected. (DT 6837657)
If you change your device name on your device, and if you open BlackBerry Link Settings, the name change might not appear. Workaround: Close and reopen BlackBerry Link. (DT 6793319)
If the BlackBerry Link setting “Open BlackBerry Link when a device is connected” is deselected, and if you connect your device to your computer, BlackBerry Link might open unexpectedly. (DT 6788111)
BlackBerry Link might close unexpectedly. (DT 6664360)

Your BlackBerry PlayBook tablet might not to connect to BlackBerry Link as expected after updating your tablet software and you might not be able to sync your media files. (DT 6464609)

Your BlackBerry PlayBook tablet might not to connect to BlackBerry Link as expected after updating your tablet software and you might not be able to sync your media files. (DT 6662747)`

In some cases, when you connect your device to your computer with a USB cable, BlackBerry Link might not successfully connect to your device. (DT 6615491)

In some cases, the RIM Device Manager might try to remove devices that were not previously paired from BlackBerry Link. These devices are others that are on the same Wi-Fi network. (DT 6459755)

In some cases, when you connect your device to your computer with a USB cable, BlackBerry Link might not successfully connect to your device. (DT 6302193)

New devices that are added to BlackBerry Link by signing in to the same BlackBerry ID do not appear right away and there is not an option to refresh your list. (DT 6175334)

After you uninstall BlackBerry Link, your computer might still contain a shortcut to open the program, and some program files and folders might remain on your computer. (DT 5839142)

Switching devices

In some cases, when you are transferring your media data from a previous device to your BlackBerry 10 device that does not have enough memory available for the files, you might receive an unexpected connection error and the option to retry rather than a message advising you that you don’t have enough space on your device. (DT 6662823)

In some cases, when you are switching from one device to another, the progress screen might indicate that the data transfer has completed, even while your device is rebooting. You might also receive an unexpected error advising you to reconnect your device. (DT 6606413)

In some cases, the device switch process might not complete as expected and you might be prompted to sign in to your BlackBerry ID. (DT 6550261)

Content that was transferred from the internal memory (eMMC) of a device running BlackBerry 7.1 OS might not be displayed as expected on the summary screen. (DT 6165740)

Backing up and restoring data

In some cases, your keyboard settings might not be restored as expected after you perform a back up of your device data and then restore that backup file. (PR 2600713)

Volume settings might not be restored from backup files as expected. (PR 2600685)

In some cases, when you have unselected the option to receive a prompt to save mobile hotspots, you might not be able to restore a backup file that coincides with the chosen settings. (PR 2600295, DT 2600679)

Your File Sharing and Wi-Fi settings might not be restored as expected after restoring a backup file of your tablet data. (PR 2500276)

In some cases, when you restore a backup file of your tablet data, the alarm notification icon might not be restored as expected. (PR 2500272)

Your BlackBerry ID information might not be transferred to your new device when you restore a backup file of your device data. (PR 2414061)

In some cases, the time zone on your device might appear blank after restoring a backup file of your device data. (PR 2414023)

Airplane Mode settings might not be restored as expected after restoring a backup file of your device data. (PR 2414020)

Bluetooth settings might not be restored as expected after restoring a backup file of your device data. (PR 2413991)

HDMI settings might not be restored as expected when you restore a backup file that was created using BlackBerry Desktop Software. (PR 2413967)

General settings, including your keyboard settings might not be restored as expected after restoring a backup file of your device data. (PR 2413961)

BlackBerry Link might not display details around storage used and available on your PlayBook tablet when it is connected to your computer.

Workaround: Disconnect the USB cable from your computer and reconnect. (PR 2404684)

Calendar preferences and settings might not be restored as expected after restoring a backup file of your device data. (PR 2388252)

Email preferences and settings might not be restored after restoring a backup file of your device data. (PR 2388235)

Volume settings might not be restored from backup files as expected. (PR 2361006 )

If you back up your device, and if you deselect “Restore all data”, you might not be able to select the data you want to restore. (DT 6856984)
f you connect your device to your computer, and if you try to back up your device using BlackBerry Link, the device might not be backed up as expected. (DT 6809902)
If you connect your device to your computer, and if you try to back up your device using BlackBerry Link, the device might not back up as expected. (DT 6808831)
If you connect your device to your computer, and if you try to back up your device using BlackBerry Link, your app data and settings might not back up as expected. (DT 6808672)
If you back up your device using BlackBerry Link, and if you delete some files on your device using BlackBerry Link and then try to restore your device data, the deleted files might not be restored as expected. (DT 6794193)
Some file names might appear truncated unexpectedly when you are restoring data from legacy device backup files. (DT6764709)
If you have 2 backup files with the same name, you might not be notified that the new file will replace the existing file with the same name. (DT 6724652)

Backup files created with BlackBerry Link might not have the same NTFS security permissions as the folders they are in. They might be created with the same permissions the user has instead. (DT 6681569)

You might not be able to restore encrypted backup BlackBerry PlayBook OS files that were created using BlackBerry Desktop Software 7.1 as expected. (DT6644352)

BlackBerry Link might stop responding and might close unexpectedly when you begin to restore a backup file. (DT 6639641)

If you have two backup files with the same name, you might not be advised that the first backup file will be overwritten.(DT 6503206)

You might be able to unexpectedly select the options to switch devices or remove devices from your paired list during the back up and restore process, even though you cannot perform these actions. (DT 6612020)

You might not be able to restore backup files that were created on one device to a new device that has the same BlackBerry ID and work space account configured. (DT 6111786)

When you connect your device to your computer with a USB cable and select USB Drive on your device, if you try to restore a backup file containing on-board memory that was created with encryption turned on, you might receive the following error message: “Error restoring database(s) to the device.”

Workaround: Select the same database and begin the restore process again. (DT 6150634)

In some cases, when you select On-Board Device Memory as a specific database to back up, when you try to restore the database you might receive the following error message: “Unknown error.”

Workaround: Save the temporary backup file on your computer. Restore again. (DT 6150267)

In some cases, when you back up your device data and there is an error, the message that appears on the screen might not let you know that the backup file is Read-only. (DT 6107354)

Wi-Fi synchronization

If your device and desktop are set up for remote access over the wireless network, and if you open the File Manager on your device, you might not be able to move files between folders as expected. (DT 6856048)
On rare occasions, if you open BlackBerry Link and connect your device, the music on your device might not appear in BlackBerry Link as expected. (DT 6842254)
If you open BlackBerry Link and connect your device, you might be able to add a drive to a shared folder unexpectedly. (DT 6835779)
If you pair your device with your computer using BlackBerry Link, and if you sign out of BlackBerry ID using BlackBerry Link, your device might still be paired with your computer unexpectedly. (DT 6825423)
On rare occasions, if you open BlackBerry Link and select “refresh Devices,” BlackBerry Link might stop responding. (DT 6824111)
In BlackBerry Link, if you navigate to Settings > Remote Access and try to add a folder from your computer that has already been added, the folder might be added again unexpectedly. (DT 6793448)
If you change the name of your computer in BlackBerry Link Settings, you might not be able to view shared folders in the File Manager app on your device. (DT 6793076)
If you share folders on your computer with your device using BlackBerry Link, the folder names might appear in the File Manager app inside a “Documents” folder unexpectedly. (DT 6790494)
If you have multiple devices associated with the same BlackBerry ID, and if you sign into BlackBerry ID in BlackBerry Link, enable remote access for only one device, and sign out of and back into BlackBerry ID, remote access might be enabled for all devices unexpectedly. (DT 6790148)
If you install BlackBerry Link, you might unexpectedly be required to manually enter the remote access LAN and WAN registry keys. (DT 6785010)
In some cases, you might see the option for BlackBerry Link in your device file manager even after you have uninstalled BlackBerry Link from your computer. (DTD 6736393)

In some cases, after you connect your device to BlackBerry Link via Wi-Fi and then sign out of your BlackBerry ID, if you connect the same device to your computer with a USB cable, the option for Wireless Sync might be disabled unexpectedly (DT 6712950) .

If you open BlackBerry Link and connect your device to your computer using USB, your device might not be paired with BlackBerry Link as expected. (DT 6720403)

If you enable wireless syncing before you begin to back up your device data, the backup might not complete successfully, even though syncing does. (DT 6675185)

If you have established a Wi-Fi connection between a device and several computers, there isn't a fixed way to determine which computer will be able to be used, and there might be a chance that the device will switch from connecting with one computer to another. (DT 6615215)

When a device is paired with your computer with a USB cable and then Wi-Fi sync is enabled, connecting a second device might cause the first device to become unrecognized by BlackBerry Link. (DT 6605957)

If you are using a computer with both BlackBerry Link and BlackBerry Desktop Software  7.1 installed, and you connect a BlackBerry 10 device via Wi-Fi, you might see an incorrect connectivity error displayed in BlackBerry Desktop Software. (DT 6602468)

If you have a third-party firewall program installed on your computer, such as Zone Alarm, you might not be able to connect to BlackBerry Link with Wi-Fi technology. (DT 6602290)

BlackBerry Link might stop responding and might close unexpectedly when you begin to restore a backup file. (DT 6592060)

You might not be able to connect your device and your computer on certain Wi-Fi test networks. Your BlackBerry 10 device might not be able to discover BlackBerry Link and you might not be able to back up or restore your device data. (DT 6302186)

Synchronizing media and documents

You might see a notification that synchronizing with your device has completed even when some pictures are still being transferred from your computer to your tablet. (PR 2420273)

If you are using a computer with a touchscreen that is running Windows 8, you might not be able to multi-select pictures or use the drag and drop feature. As well, touching and holding the screen might not initiate the context menu as expected. (DT 6817774)
Pictures might be duplicated when synced if pictures with the same name exist on your device and on your device media card. (DT 6780064)

Device camera pictures that are copied to or viewed in Windows Explorer are turned 90 degrees counterclockwise in BlackBerry Link. (DT 6671267)

If you try to use BlackBerry Link to delete all music from your device, folders and album art might not be removed from the device’s internal memory as expected. (DT 6724680)

In some cases, when you connect your device to your computer, all of your music files might begin to sync to your device unexpectedly. (DT 6675252)

When you sync videos that have been taken with your device video camera to your computer and then change your device name in Device Settings, the thumbnail view of the video might change to the generic thumbnail. (DT 6645393)

Compilation albums of various artists are listed multiple times by each contributing artist, resulting in duplicates of the same album. (DT 6288713)

You might not be able to access media files that are stored in a mapped drive as a custom folder. (DT 6281266)

When you sync a pictures folder to your device and then change or update one of the pictures in the folder on your computer, the thumbnail version of the picture might not be updated as expected. (DT 5964535)

BlackBerry Link does not display a warning or error message that your computer does not have enough space when trying to sync a video that is too large. (DT 5961694)

If you install and set up BlackBerry Link with iTunes as your music library, and one of your iTunes libraries is empty, BlackBerry Link might not recognize the music in the other library, even if you add playlists and can play music in iTunes. (DT 5879356)

Updating software

When you try to install an update for BlackBerry Link, the BlackBerry Link Update Available screen might describe a previous version of the BlackBerry Desktop Software, rather than the version that you are trying to update to. (DT 6668926)

If your computer doesn’t have enough storage space and you try to update BlackBerry Link, the error message that you receive does not indicate that there isn’t enough space on your computer. (DT 6668871)

If you connect a device with a battery power level of less than 20%, you might not be able to see available software updates for your device in BlackBerry Link. (DT 5787958)

Localization

If you are using BlackBerry Link in Italian, and if you connect your device to BlackBerry Link and check the amount of available space on your device, “Free” might be translated incorrectly. (DT 6847472)
If you’re using BlackBerry Link in Chinese, and if you navigate to the Help, “Index” and “Home” might not be translated. (DT 6818709)
You might see errors in translations if you are using BlackBerry Link in Hindi. (DT 6768777)
If you are using BlackBerry Link in French, you might see a truncated version of a warning when you are restoring device data. (DT 6767004)
If you are using BlackBerry Link in Chinese, the following sentence might appear in English: "This software update includes improvements  to the BlackBerry 10 OS." (DT 6756073)
If you’re using BlackBerry Link in Swedish, and if you try to log into BlackBerry ID, the login screen might not be translated correctly. (DT 6708567)

Punctuation might not be consistent across all languages. (DT 6665762)

You might see grammatical errors and spelling mistakes when you are using BlackBerry Link in Romanian. (DT 6665654, DT 6665550)

Miscellaneous

Some special characters might not be supported. (DT 6858180)
If you pair your BlackBerry PlayBook tablet to BlackBerry Link, you might receive the error message “Wireless connection error.” (DT 6848119
If your device is unexpectedly disconnected from BlackBerry Link (such as by a reset or Wi-Fi being turned off), your device might still show as connected for some time. (DT 6774880)
If you try to connect your PlayBook tablet to BlackBerry Link with Wi-Fi technology turned off, volume might not work as expected. (DT 6641610)
You might not be able to create device logs as expected, and you might receive unexpected error messages. (DT 6540049)

Cached data might not be automatically cleared as expected, and the data might take up more space than necessary on your computer. (DT 6530308)



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