Troubleshooting: Pictures

I can't open a media file

Make sure the file is in a format that your BlackBerry device supports.

I can't save a media file

Your BlackBerry device or media card might not have enough available storage space to store media files.

Try the following actions:

  • If you're trying to save a media file to your device, delete old data or messages from your device.
  • If you're trying to save a media file on your media card, delete old media files from your media card.
  • In the Camera app, change the video or the picture's aspect ratio to a smaller size. Large videos and pictures use more storage space than smaller videos and pictures.

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