Troubleshooting: BlackBerry Hub

Troubleshooting wizard: I'm having problems using email

The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your email issue.

Start the troubleshooting wizard

Note: This troubleshooting wizard is available in English only.

I can't add an email account

Try adding the account using advanced setup. You might need to get additional information about your account from your administrator or from your email service provider.

I'm not receiving messages

Try the following:

  • If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap icon_bb10_core_settings Settings > Accounts. Tap an account. Make your changes. Tap Save.
  • Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network.  If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
  • If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Network Connections > Mobile Network. Make sure the Data Services switch is set to On.

I can't see the recipients for a message

To see the other recipients of a message and the account that you received the message in, in the message, at the top-right corner of the screen, tap the arrow.

I can't forward a text message

You might not be able to forward a text message if the content of the message includes copyright-protected information.