The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider.
You can have reset instructions for your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username.
When you switch to a new BlackBerry 10 device, the version of the device software on your previous BlackBerry device determines what data can be transferred to your new device. The transfer of some data might not be supported if you switch from a device running an older version of software.
Try any of the following: