My device isn't recognized when I connect it to my computer

If your computer doesn't automatically detect your BlackBerry device, try the following:
  • Check the USB cable and points of connection.
  • On the home screen, swipe down from the top of the screen. Tap Settings > Storage and Access. Depending on the operating system on your computer, change USB Connections to Connect to Windows or Connect to Mac.
  • Consider updating or installing device drivers on your computer. The drivers you need are automatically installed when you download BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.