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Turn on location services
On your BlackBerry device, do one of the following:
- On a device running BlackBerry 10, swipe down from the top of the screen. Tap Settings > Location Services. Set the Location Services switch to On.
- On a device running BlackBerry 7.1 or earlier, in the BlackBerry Protect application on your device, press the key > Options. In the Location Reporting section, select the I want this device's location to be viewable from the BlackBerry Protect web site checkbox. Press the key > Save.
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