Backing up and restoring device data

Research In Motion recommends that you regularly create and save a backup file, especially before you update software. Maintaining a current backup file might allow you to recover BlackBerry device data if your device is lost, stolen, or corrupted by an unforeseen issue.

On devices that run BlackBerry Device Software 5.0 to BlackBerry 7.1, BlackBerry Protect provides a convenient way to wirelessly back up and restore device data.

On devices that run BlackBerry 10, you can't use BlackBerry Protect to back up and restore your data. You can use BlackBerry Link instead. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

If your device is associated with a BlackBerry Enterprise Server, for information about the backup and restore options that your organization allows, contact your administrator.

About backing up data automatically

On devices that run BlackBerry Device Software 5.0 to BlackBerry 7.1, you can use BlackBerry Protect to automatically back up your BlackBerry device data daily, weekly, or monthly. After you turn on the automatic backup feature in the BlackBerry Protect settings on your device, BlackBerry Protect can back up your data at the specified frequency when your device is connected to the wireless network and not in use. If your device is turned off or not connected to the wireless network when a backup is due, BlackBerry Protect backs up your data when your device is turned on and connected.

While BlackBerry Protect is backing up your data, you can continue to use your device normally. BlackBerry Protect pauses the backup process when you use your device and finishes backing up your data when you are done.

Using the BlackBerry Protect website to back up device data (BlackBerry 7.1 or earlier)

  1. Log in to the BlackBerry Protect website.
  2. Click My Data.
  3. Beside the BlackBerry device that you want to back up, click Back Up Now.
If your device is turned off or not connected to the wireless network, BlackBerry Protect can back up your data the next time that your device is turned on or connected to the wireless network.


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