My data was not backed up

Try the following actions:

  • Verify that your BlackBerry device is connected to the wireless network.
  • On the Options screen, verify that the Automatically Back Up checkbox is selected.
  • On the Options screen, verify that the Only Back Up over Wi-Fi checkbox is cleared.
  • If you are outside your wireless service provider's coverage area, on the Options screen, verify that the Allow Backup When Roaming checkbox is selected.
  • Verify that your device is running BlackBerry 7.1 or earlier.


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