User Guide

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My email address is not valid

Note: Depending on your messaging service plan, you might not be able to add email addresses or set up a BlackBerry email address for your BlackBerry device.

If you upgrade to a BlackBerry 10 device from a BlackBerry 7.1 or earlier device, you must set a forwarding rule to continue receiving email from your BlackBerry email address.

If you switch to a new BlackBerry 7.1 or earlier device, you must validate your email addresses. If you have BlackBerry 6 or earlier installed on your device, you can start receiving email messages on your device after you type the password for your email addresses. If you have BlackBerry 7 installed on your device, you can receive email messages on your device after you type your BlackBerry ID.

If you change information (such as a password) for an email address that you added to your device and you do not update this information in the email setup application or on the BlackBerry Internet Service website, the email address is not valid. You do not receive email messages from this email address until you update your information.


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