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I can't send or receive email messages on my device
Note: Depending on your messaging service plan, this feature might not be supported.
Try performing the following actions:
- Verify that the BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage, see the printed documentation that came with your device.
- Verify that your email account is set to leave email messages on the messaging server. For more information, view the online help for your email account.
- Verify whether you need to turn on access to the IMAP or POP website for your email account. For more information, contact your email service provider.
- If you created email filters for your BlackBerry email account, verify that these email filters are not preventing the BlackBerry Internet Service from delivering email messages to your device.
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