About setting up email message forwarding
If you upgrade to a BlackBerry 10 device from a BlackBerry 7.1 or earlier device, you must set a forwarding rule to continue receiving email from your BlackBerry email address.
Depending on your email service provider, you might be able to specify options to forward incoming email messages from another email account to your BlackBerry email address. You might encounter one of the following situations:
- Your email service provider might allow you to set up email message forwarding.
- Your email service provider might set up email message forwarding for you, if you request the service.
- Your email service provider might not allow you to forward email messages to other email addresses.
For more information about setting up or stopping email message forwarding, see the online help in your email account or contact your email service provider.
If you use an email application on your computer (such as Microsoft Outlook, Microsoft Outlook Express, or Apple Mail) to access another email address and your computer is always turned on and has a constant connection to the Internet, you might be able to set up your email application to forward incoming email messages to your BlackBerry email address. For example, to set up email message forwarding in Microsoft Outlook, you can create a forwarding rule for email messages. For more information, see the online help in your email application or contact your administrator.
Was this information helpful? Send us your comments.