I can't see the files in my libraries

Try the following actions:

  • Verify that you have music, picture, video, or document files in the libraries on your computer. If there are no files in the libraries, add supported files or add folders to your library.
  • In BlackBerry Link, if you can't see songs from your music library, verify that the music source that you specified (either iTunes or Windows Media Player) is installed on your computer. If the software is installed, open it. Try viewing your songs in BlackBerry Link again.
  • In BlackBerry Link, if you can't see pictures from your pictures library, open iPhoto. Try viewing your pictures in BlackBerry Link again
Note: If your device is activated on a BlackBerry Enterprise Server and you save media or documents from your work space, these files are not accessible from BlackBerry Link.

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