I can't switch my SIM card or media card

Try one of the following:

  • If you switch from a BlackBerry smartphone running BlackBerry Device Software 5.0 or later to a BlackBerry device running BlackBerry 10 OS, you must contact your wireless service provider to get a micro SIM card for your new device. SIM cards in smartphones running BlackBerry Device Software 5.0 or later are not compatible with devices running BlackBerry 10 OS.
  • For information about how to remove and insert your SIM card or media card, go to www.docs.blackberry.com and view the Start Here Guide for your old and your new device, or tap the Help app on the home screen of your new device.


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